SaaS Product · Built by WizardLabz
Waitwize lets customers join a walk-in queue remotely and get notified exactly when it's their turn — so they can wait anywhere, not in a line.
Built by WizardLabz and launched as a SaaS product in 2022
SaaS with enterprise tier supporting branding customization
Designed for diverse queue-based operations: car service, schools admissions, buzzer-style workflows
Customers reclaim waiting time via accurate notifications and status updates
Managers operate queues from a web dashboard with real-time updates
For service businesses that handle walk-in customers — car repair shops, school admissions offices, pickup counters, and more — waiting is a daily friction point. The traditional approach (take a number, sit in a waiting room) creates problems for everyone involved.
The core issue: customers have no visibility into their wait, and no freedom to use that time productively. They're stuck in place, watching a number board, hoping it moves.
Waitwize replaces the physical waiting experience with a virtual queue. Customers join the line — from their phone, at a kiosk, or by calling in — and then go about their day. They receive updates on their position and a clear notification when it's time to arrive.
The result: customers reclaim their waiting time. They can grab coffee, run an errand, or simply relax — without missing their turn.
Primary flow: join the queue on-site, then leave and return when notified
Customers can call to join the queue without visiting in person
Notify customers when their pickup order is ready for collection
A simple, five-step flow that puts customers in control of their time.
Via phone call, QR code scan, kiosk, or staff entry
Customer receives confirmation and estimated wait time
Real-time view of queue, with controls to call next or update status
Position updates and "you're next" notification via SMS or app
No waiting in line — they walk in ready to be served
Waitwize works for any business where customers wait for service or pickup. Here are some common scenarios.
Replace the waiting room buzzer. Customers drop off their car and get notified when service is complete — no sitting around.
Handle paperwork queues and parent meetings. Families join the queue and wait comfortably until called.
Any counter-based service with walk-in traffic. Reduce crowding and give customers freedom to wait elsewhere.
Notify customers when their order is ready for pickup. No more crowded pickup areas or constant "is it ready?" questions.
Patients check in and wait from their car or a nearby area. Reduces waiting room crowding and improves comfort.
Manage in-store appointments and service queues. Customers browse or step outside until their turn.
While every business is different, Waitwize consistently delivers these operational and customer experience improvements.
Customers reclaim their time — they show up when needed, not before
Reduced crowding — waiting areas stay calm and manageable
Fewer interruptions — staff spend less time answering "how long?"
More predictable flow — managers see the queue in real time
Better customer satisfaction — waiting feels fair and transparent
Calmer operations — less chaos, smoother service delivery
Waitwize is available as a self-service SaaS for smaller operations, but also offers an enterprise tier for businesses that need more control over the customer experience.
Your logo, colors, and messaging — customers see your brand, not ours
Manage queues across multiple locations from a single dashboard
Configure queue types, notification timing, and customer flows
Priority support and onboarding for enterprise customers
Wizard LabZ LLC
Waitwize was designed and built by WizardLabz starting in 2022. It's not just a client project — it's a product we created, operate, and continue to develop based on real customer feedback.
WizardLabz provides product development and consultancy for businesses that depend on reliable, customer-facing systems. We specialize in building solutions that work at scale, with a focus on practical outcomes over technical complexity.
If you're looking to build something similar — or have a different challenge in mind — we'd love to hear from you.
For those interested in the technical foundation, here's a high-level overview of the stack.
Get the complete technical deep dive, including architecture, multi-tenant model, real-time notifications approach, and operational considerations.
No email required. Direct download.
Whether you need a queue management system, a customer-facing SaaS product, or a custom operational tool — we can help you design, build, and launch it.
Explore how we've helped other businesses build systems that scale.